Attendance and Substitutions


Dining Services does not expect you to come to work if you are ill or have been involved in an accident. For the health and safety of everyone, stay home if you are sick. However, in order to meet operational needs and maintain quality customer service, we require that you: 

  1. Call the unit in which you are employed and inform them of your illness or accident at least 30 minutes prior to your scheduled shift. If you get a voicemail leave your name, platform scheduled at, shift time and date, and reason. Continue calling until you speak to a person. 
  2. Follow the substitution policy, making every attempt to find your own substitute.
    Southside Café 509-335-3372
    Northside Café 509-335-3881
    Hillside Café  509-335-4355
    CPU 509-335-5625
    Catering 509-336-1560
    Starbucks 509-335-1522
    The Market and Einstein 509-335-1381
    Carlita's 509-335-8595
    Lighty Espresso 509-335-6098
    SS Market and Coug Eats 509-335-5270
  3. If you call out for any reason other than being sick for a shift, you are required to fill in for an open shift posted on When to Work when you are able to return to work. You will have 2 weeks to complete this requirement. If you are absent for more than 1 day, it is up to the discretion of the unit's management as to how many sub shifts you are required to take. 

Note: When calling a unit to call out, if you receive a voicemail, leave a message and continue to call back until you speak with someone directly.

Under certain circumstances, you may be required to provide a doctor’s release before you are allowed to return to work.

If it is brought to a Manager’s attention, either by observation or notification, that an employee’s health is such that they are intending to work or are working while ill, the Manager has the right and responsibility to restrict or exclude the employee from work


If an emergency arises that requires you to be away from work for an extended period of time, contact a Manager or Student Manager via their work phone numbers as soon as you know about it and continue until you reach a person. The following qualify as personal emergencies: death in the family, family crisis, and/or student hospitalization.