IDENTIFYING CUSTOMER MISUSE OF MEAL CARDS
Dining Services has a reward system for employees who help identify theft or CougarCARD misuse. Notify your Manager of suspected theft and receive two meal passes that may be used in the Dining Center in which you work.
work performance: Friendly reminder
When your work performance is unsatisfactory: The first step will be a verbal discussion with your supervisor. If after this discussion the issue continues, a Manager, Student Manager, Supervisor, or Office Assistant may issue you a Friendly Reminder form. They will explain your performance expectations and the consequences of continued performance issues.
When you are issued a Friendly Reminder, you will be asked to sign it. This signature indicates that you were given a counseling session along with the form. You do not necessarily have to agree with the action, but you will be asked to sign the form.
DISCIPLINARY ACTION: FORM B
When serious infractions of Dining Services expectations or personal conduct policies have occurred, a Manager, Student Manager, or Supervisor will issue a disciplinary Form B. They will explain the seriousness and consequences of continued performance issues.
When you are issued a Form B, you will be asked to sign it. This signature indicates that you were given a counseling session along with the form. You do not necessarily have to agree with the action, but you will be asked to sign the form.
LAYOFF/TERMINATION: FORM C
Will be removed from all shifts. May be rescheduled when all work requirements are met. This form will be issued for reasons such as an expired or missing Food Worker Card or prolonged illness, i.e., 3 or more consecutive missed shifts. The student may be requested to present a doctor's release.
FORM C—Level 1
Will be terminated from the issuing Dining unit. Nay be rehired one year from the infraction date. A Manager, Supervisor, or Student Manager can issue a Level 1 Form C. This form will be issued for reasons such as insubordination, i.e., the refusal to follow a Management directive.
FORM C—Level 2
Will be immediately terminated from all Dining Services units where presently employed. May be rehired after five years from the infraction date. Only a Manager or Supervisor can issue a Level 2 Form C. This form will be issued for violations including:
- Theft: Meals, food items, equipment, etc.
- Conduct: Possession or use of illegal drugs or alcohol (immediately before or during your shift); inappropriate conduct.
- Record falsification: Falsifying clock ins/outs.
- Threats, verbal, and physical abuse.
Disciplinary action need not follow the sequence above. Disciplinary action may begin at any point in the sequence. Disciplinary guidelines are listed on the following pages.